ONBOARDING PROCESS | Bookkeeping and Accounting services Lowton, Ashton in Makerfield, St Helens, Newton Le Willows, Burtonwood

ONEDRIVE TOOL FOR SHARING and how to accept a shared folder

We use OneDrive You may wonder why if there are other providers and what they are. There is a short video below how to accept a folder we are sharing …

ONBOARDING PROCESS

LOGIN – EXISTING CLIENTS

You should receive an email soon to invite you to our CRM system. You can login there once you managed to set up your login details. Before you try to …

ONBOARDING PROCESS

I’VE LOST MY UTR, HOW CAN I GET IT?

How to Find Your UTR Number Quickly and Easily Click on the picture and watch our video on how it is done. Moving from one accountant to another can be …

ONBOARDING PROCESS

Authorise your agent

Do you need to authorise your agent? – LINK TO THE FORM 64-8 Have you been thinking about authorising an agent to represent you when dealing with HMRC? …

ONBOARDING PROCESS

HOW TO… SET UP YOUR SENTA CLIENT ACCOUNT

WHY DO WE, at Biking Bookkeeper Ltd, use SENTA to communicate with our clients? We believe that business should concentrate on growth and spending time ON the business rather than …

Jayne Hayward

10:03 26 Sep 23

I have known Alice for some time now and I've learned so much and gained so much form her knowledge and experience.Not only is Alice a wealth on knowledge, she is also warm and friendly to speak with which is really refreshing.

Michal Matejcek

12:15 10 Jan 23

Perfect service! The best accounting company I've ever worked with!

Charlie Gregor

16:16 30 Aug 22

Very happy with service that is provided

Lukáš Kramár

11:01 08 Aug 22

100% satisfaction, this company helped me a lot in terms of quick solutions to my problems but also advice and explanations in self employment, I recommend it to anyone looking for reliable accounting.

Alan Bark

15:06 14 Jul 22

I've never experienced customer service quite like this before, it's truly second to none. What an amazing business and team; Alice is incredible to work with.Definitely recommend!

Vita Beranek

13:26 10 Jul 22

I absolutely don’t recommend this company. Dealing with Ms Alice Mason is extremely problematic.Since 20/03/2022 when I got an alert to get the business data together for my Tax return I responded on the same day that I am still putting the data together.On 15/05 I sent all data and asked for confirmation if the data were received. No response.01/06 I found a datasheet in the online system which I was supposed to fill although I had not received any such instruction. I asked for assistance with filling this tab. No response.13/06 I sent another email to ask about my Tax return. No response.15/06 same as above. No response.21/06 I contacted Alice again. I got a response that the Tax return would be completed within a week for my check.No communication received since.27/06 I asked again about my Tax return and I got a response that no Tax return could be completed because I didn’t fill the tab. I had asked about this tab on 01/06 and requested help with some points. Despite not receiving any support, I filled and sent the tab back on the same day.29/06 I received an email informing me about the need to fill my Tax return. I responded that I would love to fill it but nobody from the Biking Bookkeeper was able to assist me with this despite having sent all my financial data a while ago.On the same day I received an email with preliminary Tax return which was not correct so I requested to review this and correct the data.Instead of this I received an email on 30/06 with a link to access and sign my Tax return.I had tried to contact Alice over the phone on many occasions during the above period but the phone calls were always rejected. Nobody ever bothered to ring back.30/06 I also sent an email and requested that someone gets in touch with me. No response.On the same day I therefore sent my notice of terminating the contract with this company. I stated that I would only continue with them if I am allocated a different accountant. No response.Finally, the company have sent me an invoice for completion of my Tax return even if I had to get it done by a different accounant from a different company. To date I have received two notices that I need to pay for the invoice.At the end, I decided to pay for the invoice although no Tax return was completed with this company and so I ended up paying for my Tax return twice.If you still decide to choose Biking Bookkeeper to assist with your taxes or other financial issues, do certainly ask for someone else than Ms Alice Mason.

Andrea Schorova

16:46 02 Sep 20

I've contacted Alice earlier on this year as I was leaving my full time job and going self-employed. I had rough idea what I need to do but Alice and her team has put my mind in ease guiding me through all the steps I needed to take. Any of my questions has been responded really well and I feel calm knowing my accounts are being cared for well. I'd not hesitate to recomend Biking bookkeeper to any of my friends or anyone who's looking for professional yet friendly accountant. Thank you Alice

Viliam Gerbery

10:51 05 May 20

I personally think that Alice and her team of accountants known as Biking Bookkeepers are great. They seems to be very professional, helpful in any way, but most of all they know what they do and how to do it right. I'm sharing now my personal experience and I can recommend this company to everyone. Wish you all well for future.

Syd Bailey

14:02 29 Jan 24

I have been with Biking Bookkeeper from the very beginning. I have seen the Company grow over the years. It has not lost the personal touch it started out with. Yes, there are new staff as its grown, but they all have the same customer ethos as their boss. Alice is still very hands on, can always be spoken to or be seen if required.If you require a bookkeeper that is highly skilled, that puts you and your profits firstthen you should really check out Biking Bookkeeper, I did, and I'm so pleased I did.S.L. BaileyBAILEY DOMESTIC SERVICES.

Lukáš Forster

16:29 09 Jan 24

I have to thank you very much, I did not open a business in England and I was constantly fined in the Czech Republic, Mrs. Alice advised me how to open a business and what to say so that I would not have to pay a fine.

alice hobson

16:41 02 Jan 24

Professional, good communication. Just lovely people to work with.

19:49 27 Sep 23

Alice has been a great help, so knowledgeable and clearly very experienced.The bonus is the Alice has such a warm friendly personality that sets her above others.

Lenka A

08:23 22 Jun 23

Alice and her team are fantastic. Very knowledgeable, organised and communication is always great. The finance side of business isn't my strongest suit and felt quite overwhelming. Alice helped me to get my ducks in a row and made me feel much more confident about managing my personal and business finances. Thank you again to the whole team 👌💖

Zdenek Horvath

11:33 02 Jun 23

Speed, friendliness, willingness

Peter Hricovsky

18:49 31 Jan 23

At Biking Bookkeeper, I can say from my own experience that Alice and her colleagues are absolute professionals. I can, and I will certainly highly recommend their services. Thanks.

Peter HRICOVSKY - PR Courier Services

18:48 31 Jan 23

Brilliant service! The best accounting company I've ever worked with

nicole cheng

13:39 15 Jul 22

Alice effectively offered professional and on-point suggestions based on each client's situation. Ｗhat comes with it also includes clear next steps. I would be happy to work with Alice!

carol anne fraser

08:56 26 Jan 22

Very happy with the response and service

Radek Stejskal

09:43 12 Jan 21

I cooperate with Alice and Biking Bookkeeper over four years. Friends of mine recommended me to them, and I am very grateful for this.They are quick in communication and always guide me as a great professional in the accounting industry. They are lovely people to work with too :)I can highly recommend their services.

Juliet Cain

17:06 27 Jan 20

Excellent accountant. I have used them for the last 5 years and found them to be very thorough, very knowledgeable and very helpful. And very fairly priced. I would highly recommend Biking BookKeeper Ltd for your accounts.

Jozef

16:28 27 Jan 20

Absolutely brilliant work. I'm with them over 3 years and never had any problems at all. They are perfect. Definitely recommend them. Thanks. 👍👍👍

Category: ONBOARDING PROCESS

ONEDRIVE TOOL FOR SHARING and how to accept a shared folder

LOGIN – EXISTING CLIENTS

I’VE LOST MY UTR, HOW CAN I GET IT?

Authorise your agent

HOW TO… SET UP YOUR SENTA CLIENT ACCOUNT

Our Locations

Lowton

Newton-Le-Willows

Whitchurch

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